Services and Conditions to stay

Rates may be subject to change due to new tax rules on ski schools.

If you book group classes for your children, they will have access to the ski school Camp, with an area dedicated to beginners and a comfortable carpet ski lift to learn the basics of skiing. Group classes are offered for at least 4 participants. For details and conditions, please see www.sansicarioaction.it.

NON-SKIERS CLUB
Even if you don’t like skiing, you can enjoy an unforgettable holiday in the snow with the “Non-Skiers Club” Our activity staff will guide you on free walks to
fully experience the magic of the snow and the charm of the alpine forests. We offer a wide range of tailor-made activities for those who prefer adventures other than skiing. Discover all the excursions and details on the BluserenaGO online area.

TERMS AND CONDITIONS OF YOUR STAY – WINTER 2024/25

PRICES
Dynamic prices and offers always updated on www.bluserena.it. Prices and availability can only be confirmed at the time of booking.

ENTERTAINMENT AND SHOWS
During your stay you can enjoy entertainment, evening shows, DJ sets and games, all free of charge.

CHILDREN
To be eligible for discounts, children must be below the applicable age limit at the time of the stay. Minors To establish direct contact in case of minors not accompanied by a parent or other authorised person, you can contact Booking at the following number +39.085.8369777.

PETS
Small dogs are allowed (maximum 10 kg and only if they have a health certificate) with a supplement. Limited availability, booking required.

BOOKINGS
For information and to make a reservation, contact your trusted agency, go to www.bluserena.it or call +39.085.8369777

INVOICING
For amounts paid before arriving at the hotel, an electronic invoice will be issued. For services paid at the hotel, a receipt (documento commerciale) will be issued, as Bluserena is equipped with telematic cash registers. If you also want an invoice for payments at the hotel, you must request it before payment directly at the hotel by providing all the necessary details: surname and name or company name, VAT number or tax identification number, invoice recipient code or certified e-mail. For tax reasons, under no circumstances can the invoice be requested after payment.

BEFORE ARRIVAL
For faster and secure check-in, before your arrival you must provide the personal details of all the guests through the personalised link you will receive from your travel agency or Bluserena Booking when your booking is confirmed.

GUEST CANCELLATION PENALTIES
For cancellation policies, the conditions chosen by the guest at the time of booking will apply.

MODIFICATION/CANCELLATION RESERVED FOR BLUSERENA
Even during the season, Bluserena has the right to close, reduce capacity and/or delay the opening of the booked hotel for reasons related to the pandemic in progress or to other extraordinary events constituting force majeure, such as, by way of example, but not limited to, other pandemics, viral or bacterial outbreaks, wars, fires, or measures by government, legislative or administrative authorities. The parties agree that in such cases Bluserena may offer, at its discretion, the following measures (I) voucher for the entire amount paid to Bluserena valid until 31.12.2025, to be used at Bluserena facilities; (II) reimbursement only of the sums paid to Bluserena. After careful evaluation, the Guest declares that he will accept any such solutions in the above-mentioned circumstance, if implemented by Bluserena. Thus, the alternative object of the contract is established in the event that it is impossible or excessively burdensome for the Hotel to provide the main service due to the aforementioned causes, and the guest accepts Bluserena’s decision after having conducted appropriate negotiations. Therefore, the Guest waives any other possible claim, including claims for compensation. Bluserena has also the right to make changes to the services described in this document, if prescribed by the authorities due to the pandemic emergency, or in other cases of force majeure, or in any case, at the discretion of Bluserena whenever precise performance of the contract may entail serious risks of infection, or other forms of danger to the health of Guests, or would make it impossible to ensure the safety of the guests or the employees, or where performance of the contract, although theoretically possible, in the presence of the aforementioned risks and the necessary safeguarding measures, would place an excessive burden on the Hotel without the aforementioned changes.

RE-ROUTING
If, for any reason, Bluserena is unable to provide accommodation and/or in case the hotel chosen is overbooked, Bluserena may re-route, at its own expense, the reservation to another hotel, belonging to it and/or another company, having at least the same classification, without Bluserena incurring liability and/or charges of any kind for this reason.

START AND END OF STAY, ROOM CHECK-IN AND CHECK-OUT
Check-in. Check-in procedures must be done by only one guest per family/group staying. Arrivals and departures are on Sundays, unless otherwise specified. On the day of arrival, rooms will be ready for check-in from 16:00. The half-board booking includes breakfast and dinner. If you have booked the Full Board supplement, you must inform us whether you intend to start your stay with lunch or dinner: if you start with dinner, the price will include lunch on the day of departure (which can be replaced on request with a take-away basket); if you start with lunch, however, your stay will end with breakfast. Early room check-in is not guaranteed for those who start their stay with lunch. Check-Out. On the day of departure, you must leave your room by 10:00. Check-out procedures must be carried out the day before departure.

SMART CARD
Upon your arrival at the hotel, you will receive your Smart Card with an initial credit of €10, ensuring a hassle-free holiday. Use it conveniently at the bar and restaurant for all your purchases. Recharging is simple: you can do so at any time at the Reception or bar, up to a maximum of €200. For every recharge, you will receive a voucher of equal value to enjoy every special moment of your stay (“multi-purpose voucher” pursuant to Article 6-quater of DPR No. 633/72, accepted as payment for goods or services). You can use the card right up until the last moments of your holiday, even to settle your final bill. If you have a remaining balance of €1 or more at the end of your stay, it will be refunded at Reception.

HOTEL RULES
We want to ensure guests at our hotel enjoy a relaxing, but also quiet and safe holiday. This is why we ask all guests to comply with certain rules of conduct listed in the “Hotel Rules” on www.bluserena.it and which we sent to you when confirming your booking. By coming to our hotel you accept these rules.

SMART CARD
Upon arrival at the hotel, you will be given a Smart Card to use at the bar and restaurant. For each top-up you make, a voucher for the same amount will be loaded onto the Smart Card with which to pay for purchases (multi-purpose “equivalent voucher” pursuant to Article 6-quarter of Presidential Decree No. 633/72, accepted as consideration for supplies or services). You can top up the Card at any time at Reception or at the bar with a maximum amount of € 200.00. You can use the Smart Card up to shortly before leaving the hotel, including to settle your bill for the stay. You can then return it to Reception, and will receive any remaining credit before leaving if greater than or equal to € 1. To enjoy the benefits of the BluserenaPiù Club you will need to show your Smart Card. For more details, please see the Rules.

ID ON ARRIVAL
Upon arrival, it is mandatory to show the ID of all members of the reservation, including children of any age, pursuant to Article 109 of the Consolidated Law on Public Security. Failing this, the hotel will apply the discount of the older age group.

PRIVACY
The personal data provided will be processed in accordance with Regulation (EU) 2016/679, as described in our Privacy Policy available on www.bluserena.it/en/privacy-policy.

SERVICES FOR A FEE
In addition to what is indicated in the Description of the services, Ski School lessons, ski equipment rental, ski passes (which can be purchased at the hotel), excursions, transfers, laundry service.

SMOKING BAN
Smoking is prohibited in the rooms, in indoor areas and porches.

BLUSERENA IS AN ACCESSIBLE HOTEL
The Hotel Sansicario Majestic is an accessible hotel, equipped for guests with disabilities. There are accessible rooms for guests with disabilities and reserved parking spaces. We do not provide individual chaperone service.

ADDITIONAL CONDITIONS FOR TRAVEL PACKAGES WITH FLIGHT – WINTER 2024/25

TRAVEL CONTRACT
The description of the travel package and the pre-contractual information contained in the hotel catalogue and the information set out below, and the booking confirmation of the travel package, are an integral part of the travel contract.

RIGHT OF CANCELLATION – Standard cancellation fees
The client can withdraw from the booking of the stay at any time by paying the following standard cancellation fees referring to the total amount of the booking:

• up to 30 days before arrival: free cancellation (payment of € 100 per room is required as a handling fee);

• from 29 to 21 days before arrival: 25% (deposit);

• from 20 to 11 days before arrival: 50%;

• from 10 to 4 days before arrival: 75%;

• from 3 to 0 days before arrival: 100%.

The € 100 administrative fee is also charged in special situations regarding cancellation penalties that may derive from current offers. This fee is also charged in the event of changes to the dates of your stay or changes of hotel within 30 days prior to the date of your stay. Changes made after the 30-day deadline are subject to the penalties indicated above.
On airline tickets sold by Bluserena (even if included in packages with the stay) the penalties imposed by the carrier apply, and will be communicated from time to time. In any case, for late arrival or early termination of stay, the full amount of the booked stay will be charged. The impossibility of using the holiday for reasons not attributable to the Client does not give the right to cancel without penalties, except for the cases expressly provided for by law, the Client has the right to take out an insurance contract at his own expense to cover unilateral cancellation costs or assistance costs, including return, in the event of accident, illness or death.

CHANGES TO THE PRICE OF THE PACKAGE
Bluserena reserves the right to revise the price of the package to the extent of any increases in the price of transport according to the cost of fuel or other energy sources and airport taxes and various supplements (fuel prices and similar increases) or fees on services, as communicated and decided by the airline or third parties. In the event of an increase of more than 8% (eight percent) in the total package price, the guest has the right to withdraw from the contract within 7 days of communication. The client will be entitled to a reduction in the price of the package in an amount equal to any decrease in the aforementioned items. Moreover, the package price does not include any tourist taxes or similar taxes, even if established after the booking is confirmed, which shall always be borne by the client.

CHANGES IN CONTRACTUAL TERMS AND CONDITIONS
Should Bluserena make material changes to key contractual terms and conditions, other than changes in the package price, the Guest may accept such changes or withdraw from the contract without paying any withdrawal fees, simply by notifying his withdrawal, within two days of receipt of the proposed change, in writing to the e-mail address booking@bluserena.it. Bluserena reserves the right to make non-material changes to non-key elements of the contract.

TRANSFER OF THE CONTRACT
The Client may transfer the contractual relationship to another party, subject to written communication to the email address booking@bluserena.it which shall also contain the transferee’s personal details. This communication must be received no later than 7 (seven) days before the guest’s arrival. If the contract is transferred to a third party, the Client shall bear all the costs necessary for the change of name required by the air carrier.

TERMS FOR LODGING A COMPLAINT
If the Client intends to lodge a complaint for non-performance or incorrect performance of the contract or for inadequate service delivery, he must do so without delay.

LIABILITY OF THE ORGANISER FOR DAMAGE OTHER THAN PERSONAL INJURY
The Client accepts that the compensation for damages other than personal injury may in no case exceed three times the total price of the package, pursuant to Article 43(5) of Legislative Decree No. 79/2011.

ALTERNATIVE DISPUTE RESOLUTION (ADR) MECHANISMS
Pursuant to Article 67 (2) of the Tourism Code, the Client has the right to resort to voluntary or joint settlement procedures or to the conciliation procedure before the arbitration or conciliation commissions for the resolution of disputes between companies and consumers relating to the provision of travel services established pursuant to Article 2 (4)(a) of Law No. 580 of 29 December 1993.

ID ON ARRIVAL
Upon arrival, it is mandatory to show the ID of all members of the reservation of any age, including minors, pursuant to Article 109 of the Consolidated Law on Public Security. Failing this, the hotel will apply the discount of the older age group. Foreign nationals must obtain information regarding documents, visas and other Travel conditions through their government agencies.

LANGUAGE
The services will be provided in Italian.

INFORMATION PURSUANT TO LEGISLATIVE DECREE No. 79 OF 23 MAY 2011
The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302. Therefore, you will benefit from all EU rights applying to packages. The company Bluserena Spa Unipersonale will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, Bluserena Spa Unipersonale has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that our company becomes insolvent. More information on key rights under Directive (EU) 2015/2302 www.bluserena.it/modstdpac.